Frequently Asked Questions

SHIPPING & DELIVERY
How long will it take to receive my order?
Most orders ship within 1-2 business days. Delivery times vary based on your location and selected shipping method. You’ll receive tracking information once your order ships.

Do you offer international shipping?
Yes, we ship to select countries worldwide. Duties and taxes may apply depending on your location.

What if my package is lost or stolen?
Please contact us immediately if your tracking shows delivered but you haven’t received your items. We’ll work with you to resolve the issue.

RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 30 days of delivery for most unworn, unaltered items with original tags attached. Some exclusions may apply.

How do I process a return?
Start your return through our online portal at sidannmashburn.com. Once approved, you’ll receive instructions for returning your items.

When will I get my refund?
Refunds are processed within 5-7 business days after we receive your return. The timing depends on your payment method.

PRODUCT QUESTIONS
How do I know what size to order?
Detailed size charts are available on each product page. For personalized fit advice, consult our online styling guides.

Are your products made to order?
Most items are ready to ship, though some made-to-order products will be noted as such with estimated production times.

How should I care for my purchase?
Care instructions are included with each item and available on product pages. We recommend following these guidelines to maintain quality.

ORDER MANAGEMENT
Can I modify or cancel my order?
We process orders quickly, so changes may not always be possible. Contact us immediately if you need to modify an order.

Where can I check my order status?
Log in to your account at sidannmashburn.com to view current order status and history.

GENERAL QUESTIONS
Do you offer gift wrapping?
Yes, select gift wrapping options at checkout. All gifts include discreet packaging without price information.

How can I stay updated on new arrivals?
Subscribe to our newsletter through the form at sidannmashburn.com for the latest updates and exclusive offers.

Do you have physical locations?
Yes, we operate several retail spaces across the country. Visit our website for more information about visiting in person.

PAYMENT OPTIONS
What payment methods do you accept?
We accept all major credit cards, PayPal, and select other payment methods. Options are displayed at checkout.

Is my payment information secure?
We use industry-standard encryption to protect all transactions. For added security, we never store full payment details.

For additional questions not covered here, please reach out through our online contact form at sidannmashburn.com.